Point of Contact
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Tohfa Box Headquarters
We require 2-3 business days to process your order. Shipping time is another additional 3-4 business days depending on the shipping location. Total lead time can be up to a week.
Limited edition or holiday Tohfa Boxes - minimum 5 business days for order processing.
If you are unsatisfied with your purchase, please let us know within one week of receiving the box and we will do our best to resolve the issue. Due to the customization of each gift, all sales are final.
To ensure your Tohfa Box gets to your loved ones with zero hassle, we offer these options:
1. Free pick up from Mississauga, Ontario. Select "Pick up" at checkout.
2. Canada wide shipping. Select "Ship" at checkout for Canada Post shipping charges and options.
Please enter the address of your giftee in the Shipping Address
We ship Tohfa Boxes through Canada Post. Please see approximate timeframes below:
Standard: 3-9 business days
Express: 1-2 business days
We do not include any receipts (i.e. packing slips) since a Tohfa Box is always a gift.
Yes! We include a note card in the gift box for your message. Every box form has an option to add a note card. Special instructions can also be added at checkout!
If you’d like to add 1-2 additional items to an existing specialty box, add the items to the cart and we’ll be sure to include them in the specialty box during packaging! However, if there are various items in one of our specialty boxes that you’d like to add or remove, we highly encourage you to use our Build Your Own box option! That way, you can select all the desired items from one spot.
We can definitely include some of your gifts in our Build Your Own Tohfa Box feature! Contact us by filling out the form on this page or sending us an email and we can work together to find a solution.
We love providing our clients with new and unique products! If you’d like to include your products in our boxes, contact us by filling out the form on this page or sending us an email.